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Partnering with Integrity, Compliance, and Trust
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{"pingPongGridModuleTheme":"ets-light","noBorder":false,"largeContent":false,"imageCardOverflow":false,"line":false,"ctas":[],"imageCards":[{"imageCardLine":false,"imageCardLineColor":"yellow","imageCardTitle":"What Should Suppliers Expect?","imageCardDescription":"\u003cp\u003eThe designated contacts within your organization will receive communications directly from Exiger on behalf of ETS.\u003c/p\u003e\r\n\u003cp\u003eThese communications may include:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eInvitations to complete a due diligence questionnaire\u003c/li\u003e\r\n\u003cli\u003eRequests for supporting documentation\u003c/li\u003e\r\n\u003cli\u003eFollow-up questions related to submitted information\u003c/li\u003e\r\n\u003cli\u003eStatus updates regarding your due diligence review\u003c/li\u003e\r\n\u003cli\u003eReminder notifications for outstanding requests\u003c/li\u003e\r\n\u003c/ul\u003e\r\n","imageCardAlignment":"left","playCtaCenter":false,"modalContent":{},"ctas":[{"ctaLabel":"Download code of conduct","ctaLabelAccessible":"Download code of conduct","ctaLink":"/content/dam/ets-org/pdfs/corporate/ets-supplier-code-of-conduct.pdf","ctaTarget":true,"ctaType":"secondary-cta","enableIcon":false,"enableGatedContent":false}],"imageCardAssets":[{"imageCardAssetPath":"/content/dam/ets-org/corporate/solutions/human-oversight.webp","imageCardAssetAlt":"government assessment"}]}]}
{"pingPongGridModuleTheme":"ets-xlight","noBorder":false,"largeContent":false,"imageCardOverflow":false,"line":false,"ctas":[],"imageCards":[{"imageCardLine":false,"imageCardLineColor":"yellow","imageCardTitle":"How Will the Email Appear?","imageCardDescription":"\u003cp\u003eEmails will typically:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eBe sent through the Exiger due diligence platform (no-reply@exiger.com).\u003c/li\u003e\r\n\u003cli\u003eReference ETS (or the relevant ETS entity) as the requesting organization.\u003c/li\u003e\r\n\u003cli\u003eInclude links to securely access questionnaires or document requests.\u003c/li\u003e\r\n\u003cli\u003eContain instructions and deadlines for completing requested actions.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003eWe recommend that suppliers:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eAdd the sender to their safe-sender list.\u003c/li\u003e\r\n\u003cli\u003eCheck spam or junk folders if an expected email is not received.\u003c/li\u003e\r\n\u003cli\u003eRespond promptly to avoid delays in onboarding or contract processing.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n","imageCardAlignment":"right","playCtaCenter":false,"modalContent":{},"ctas":[],"imageCardAssets":[{"imageCardAssetPath":"/content/dam/ets-org/corporate/men-with-laptop.png","imageCardAssetAlt":"workforce and skills"}]}]}

Who Should Complete the Questionnaire?

The questionnaire should be completed by an individual who is knowledgeable about your organization's compliance program and business operations. The most common respondents to the questionnaire are members of the compliance, privacy, finance or AI governance teams

{"theme":"ets-xdark","descriptionContent":"\u003ch3 class\u003d\"heading3\"\u003eFrequently Asked Questions (FAQ)\u003c/h3\u003e\r\n","enableAnimation":false,"allAccordionsOpen":false,"accordions":[{"title":"Why does ETS require supplier due diligence?","accordionContent":"ETS conducts due diligence to help ensure suppliers meet our standards for ethics, compliance, integrity, information security, and responsible business practices. This process supports risk management and regulatory compliance efforts."},{"title":"Is completing the questionnaire mandatory?","accordionContent":"\u003cdiv\u003eFor suppliers undergoing review, completion of requested due diligence activities are required before ETS can establish or continue a business relationship.\u003c/div\u003e\r\n"},{"title":"How long does the due diligence process take?","accordionContent":"\u003cdiv\u003eThe timeline varies depending on the complexity of the supplier relationship and how quickly requested information is provided.\u003c/div\u003e\r\n"},{"title":"Will my information be kept confidential?","accordionContent":"\u003cdiv\u003eYes. Information provided during the due diligence process is handled in accordance with applicable privacy and security requirements and is used for legitimate business and compliance purposes.\u003c/div\u003e\r\n"},{"title":"What happens if additional information is needed?","accordionContent":"ETS’s Compliance or Vendor Management team may contact you with follow-up questions or requests for supporting documentation to complete the review."},{"title":"Who should I contact if I cannot access an Exiger questionnaire?","accordionContent":"Contact your ETS Relationship or Contract Manager for assistance."},{"title":"How do I report a security incident involving ETS information?","accordionContent":"Any actual or suspected data breach or information security incident involving ETS information must be reported within 24 hours of discovery. Notification can be made to SIRT@ets.org. Suppliers must cooperate with ETS’s information security management efforts."}],"line":false,"enableViewMore":false,"modal":{},"dataLayer":{}}