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ETS Testing Programs & Products

What test did you have questions about?

 

Contacts for TOEFL® Test Takers

 

Use the information on this page to contact us for help with the TOEFL iBT® or the TOEFL® Essentials™ tests. For assistance with TOEFL® TestReady™, refer to the TOEFL Program Contact Information page for details.

 

Chat with Anita

Get answers to some of our test takers' most frequently asked questions about registration, score reporting and more from Anita, the ETS chatbot, accessible from the bottom right corner of your screen.

Still need help?

Before contacting us, please have the following information available for phone calls or written correspondence:

  • name
  • address (include country)
  • date of birth
  • daytime telephone number (U.S. residents)
  • email address
  • test date
  • registration number (if you have one)

Find your contact information

Customer service is available 7 days a week, 8 a.m.–8 p.m. India Standard Time, including India holidays. Recorded information is available 24 hours a day. Phones are busiest between 11 a.m. and 2 p.m. India Standard Time and all day Monday.

Email: TOEFLSupport4India@ets.org
Phone: 1-800-123-9418

Contact TOEFL Services for help with:

  • rescheduling or canceling an at home testing appointment
  • reporting issues with downloading the ETS Secure Test Browser
  • reporting issues after at home testing
Email: TOEFLSupport4India@ets.org
Phone: 1-800-123-9418
Monday–Friday 9 a.m. to 5 p.m. India Standard Time (except for India holidays)

 

Contact ProctorU® for help with:

  • reporting issues with the ProctorU secure monitoring system
  • questions about the system requirements for taking an at home test
  • resolving issues detected by the ProctorU Equipment Check

Please have your name, test date and the email address used in your ETS account when contacting ProctorU.

Live Chat: A live chat option is available within your ProctorU account. Support is available 24/7.
Request Support: Submit a ProctorU Support Ticket
Response times will fall within 24–48 hours.
Phone: 1-855-772-8678
Support is available 24/7.