Use the information on this page to contact us for help with the TOEFL iBT® or the TOEFL® Essentials™ tests. For assistance with TOEFL® TestReady™, refer to the TOEFL Program Contact Information page for details.
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Get answers to some of our test takers' most frequently asked questions about registration, score reporting and more from Anita, the ETS chatbot, accessible from the bottom right corner of your screen.
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name
address (include country)
date of birth
daytime telephone number (U.S. residents)
email address
test date
registration number (if you have one)
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ETS Customer Service Representatives can give out personal information only to the test taker, as required by privacy laws. If you're not the test taker, our representatives can only help you with general information, such as score report mailing dates, yes or no answers to general questions, and payment processing for outstanding balances.
Find your contact information
Customer service is available 7 days a week, 8 a.m.–8 p.m. India Standard Time, including India holidays. Recorded information is available 24 hours a day. Phones are busiest between 11 a.m. and 2 p.m. India Standard Time and all day Monday.